ISO/IEC 20000-1 Service Management System ensures consistent and high-quality delivery of IT services, as well as effective management of incidents, changes, and improvements.
The goal of implementing the ISO/IEC 20000 standard is to enhance the quality of IT service delivery at AKD, improve their reliability and availability, and reduce IT Sector costs. The standard promotes the establishment of a service portfolio that allows IT investments to be viewed beyond the organization's cost framework, positioning them as IT services with real and measurable financial value.
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31.10.2025.
HR-ISO-IEC-20000-do-23-11-2027 (2) PDF