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About us

Agencija za komercijalnu djelatnost proizvodno, uslužno i trgovačko d.o.o. is a company of special interest for the Republic of Croatia, which provides qualified certificate issuance services, and is also a legal entity authorized to perform the issuance of qualified certificates to Croatian citizens on the electronic personal identity card.

AKD began its specialist role as a producer of personal documents and highly protected printed materials in 1991. On July 3, by a decision of the Commercial Court in Zagreb, “Agencija za komercijalnu djelatnost” d.o.o. (AKD) was founded with one founder – the Ministry of the Interior's Educational Center. As the technical and professional starting point for its activities, AKD relied on the Ministry of the Interior’s printing house, and additional strength was gained by merging with the then "Štamparski zavod Ognjen Prica," thus ensuring the necessary infrastructure, technical equipment, and expert personnel.

For the Republic of Croatia, which achieved its long-awaited independence on October 8, 1991, the issuance of personal identification documents for Croatian citizens became an important indicator of independence, territorial unity, and sovereignty among the peoples and states of Europe and the world.

The first copy of the Croatian passport with blue hard covers and serial number 0001 was produced by AKD for the first president, Dr. Franjo Tuđman, and already at the end of June 1991, official production and issuance of the first travel document of the Republic of Croatia began.

To the layperson, it may have seemed like just ordinary paper “decorated” with the available protection elements of the time, but in three decades, it evolved from a simple creation to the development of expert knowledge in the highly specialized field of producing multifunctional electronic personal documents.

The first Croatian coins were minted precisely at AKD, which owned the Croatian Mint until 2020.

Today, AKD develops modern IT solutions in the field of digital identities and security, advanced traceability systems, and also develops solutions for business process transformation in the transport sector while providing services to the banking sector and the fintech industry. The company is listed as a trust service provider by the European Commission and supplies its products and services to 17 foreign markets.

As a qualified trust service provider, AKD carries the recognizable lock symbol, which is used in the member states of the European Union and the European Economic Area to mark providers who meet the highest security and technical standards.

The EU Trust Mark guarantees users the security and high quality of services and the execution of electronic transactions, as well as the status of a qualified trust service provider in accordance with the rules of the eIDAS Regulation. The European Commission publishes an official list of trust service providers, giving citizens access to national lists of reliable service providers. Under the EU Trust Mark, AKD is certified to provide electronic signature, electronic seal, and timestamp services.

The primary goal of our business strategy, as a leader in digitization and security, is to ensure top-notch services and solutions that not only meet the highest standards of quality and security but also enable the easy and safe use of technology in everyday life.

Mission

To be the architect of digitalization that delivers a flawless experience for every individual through new services and security in the digital age.

Vision

To create a world where every individual has secure, convenient and inclusive access to new and old services, opportunities and experiences through digital identity.

Strategic goals

  • Develop identification documents and new products and services in the field of identity and security.
  • Strengthen cybersecurity and create a secure and resilient digital environment.
  • Increase the added value of existing products and services through innovative solutions and organizational and functional improvements.
  • Create business-technical solutions that enhance the effective operation of public administration and enable economic development and the well-being of the wider community.
  • Strengthen business relationships, create business opportunities, expand operations, and increase economic performance in domestic and international markets.
  • Develop a dynamic organization of service providers in the transport sector, which will establish a digital platform for data collection, management, and protection.
  • Employ, develop, promote, and retain highly motivated and excellent workers who build the corporate culture and inspire and achieve our mission, vision, and strategic goals.
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Values

Guided by its values-driven strategy, AKD always puts customer needs first, creating the conditions for sound and professional co-operation which results in customer satisfaction and loyalty.

Integrity

Consistency and adherence to the highest ethical standards are integral parts of our business. Business relations with clients, partners and employees are built on openness, transparency and accountability. Integrity includes respect for ethical principles, and it also builds trust and ensures that all decisions and actions are made in the best interest of clients and the community.

People

People are at the center of our business – success always starts with engaged and motivated employees. We value the work and expertise of each team member, and through their continuous education and development, we cultivate a professional community that supports our mission and vision. We strive to maintain an organizational culture in which innovation, collaboration and client orientation are valued, as we firmly believe that people make the difference.

Future and sustainability

Aware that today always impacts tomorrow, we are committed to sustainable and responsible solutions. We develop products and services with long-term impact, utilizing resources that minimize  negative environmental impacts. We emphasize our dedication to the future in which a secure digital environment is the foundation for economic and societal development.

Realiability and security

Reliability and security are the foundation of our business. Each of our products and services undergoes rigorous security checks to ensure full compliance with  the highest standards of quality, security, resilience to cyber threats and accessibility for all users. We do not accept compromises which would violate reliability and security, but consistently insist on maximum security in digital and physical environment. We always strive to reduce technological barriers and enable easy use of digital services to improve the quality of life and make it easier and faster.

Innovation and excellence

AKD continuously improves its business processes, security products and ICT services. We are focused on developing innovative solutions in the fields of identity, big data analytics and  the digitalization of business processes for the benefit of our users and the broader social community. For us, excellence means achieving and maintaining high standards across all business segments - from the development and production of sophisticated digital products to the provision of ICT services. Our goal is to be recognized for exceptional quality and innovation, to create added value and to foster progress.

Our solutions

We are building a modern, connected and secure future for the Republic of Croatia. AKD projects deliverinnovative and safe solutions in the transport sector, support the digitalization of business processes, increase trust, and make everyday life easier for citizens and institutions.

By establishing AKD on 3 July 1991, on the basis of a decision of the District Commercial Court in Zagreb, the Republic of Croatia marked the beginning of its history as an independent state by issuing the first personal documents to its citizens.

BUSINESS HISTORY

1991.- 2009. g.

Start of production of the first Croatian passport, identity card, driver’s license and other ID documents,

Establishment of the Croatian Mint.

Establishment of the company AKD Zaštita.

Start of work on the thermoplastic card program.

Establishment of a personalization center, e-health, e-military card and e-index.

Establishment of the company Indiciuum (MK), e-health (MK) and the second-generation e-passport (RH).

2010.- 2015. g.

e-Tachograph (Croatia), e-Tachograph (Bosnia and Herzegovina), expansion of production facilities, pilot project of the e-ID card.

e-driver’s license, residence permit, border pass, health insurance card (North Macedonia), Rijeka city card, Diners payment cards., Identity card with OIB, e-driver’s license, border pass, residence permit, EU weapon permit, academy ID card, ADR card, locomotive driver licenses, expansion of banking capacities, contactless payment cards (Erste and Diners Card – Slovenia, Bosnia and Herzegovina, North Macedonia).

Development in ICT field, ERV applications, SEOP, establishment and accreditation of certification service provider systems.

Second-generation e-passport, e-service ID card, e-ID card.

2016. - 2017. g.

AKD included in the Regulation on organizational and technical standards for connecting to the national information infrastructure; AKD receives first eIDAS certification (EU trusted list), e-signature solutions, eID card 1.0, QSCD devices listed by the European Commission, SDK Middleware solution for reading personal data from eID cards, e-request for issuing driver’s licenses, eID card 1.0 listed among trusted qualified signature devices of the European Commission, e-medical cards, AKD SDK Middleware solution for the banking sector.

2018. - 2019. g.

e-request for passport issuance, EU certification of systems for issuing business certificates and seals, First business credential in NIAS, Qualified certificates for Ministry of Interior officials, e-Newborn, EU certification of systems for issuing remote certificates and seals, Notification of eOI for eIDAS, Interoperability, Qualified certificates for lawyers, Digitalization of contracting processes in the education system,Tobacco product traceability system, Smart tachograph Gen2.

2020. - 2021. g.

Central national signature platform (e/m Signature, e/m Seal), e-Delivery / Croatian Post, SOTAH, Croatian tourist card, Reporting system,

Second-generation e-ID card, Certilia – solution for mobile identity and qualified signing, First mobile personal and business EU high-level credentials in the NIAS system, Gen2 (residence permit, residence card, border pass), First European crypto-stamp, National system for issuing EU Digital COVID Certificates, Aircash payment card.

2022. g.

System for creating visible digital seals (VDS) for visa issuance, Driver qualification cards, Establishment of the Central Interoperability System portal, implementation of FSC® (FSC-C173174), in banking products, Production of Master and Visa cards for the Diners portfolio,CIA2 / driver module, State graduation exam and national exams, Online requests for certificate issuance, Upgrade of the e-Emergency Medicine training system, Implementation of the Portal and information system, Implementation of eStandards, European tobacco traceability system for Slovenia, European health insurance card for Slovenia, Public transport cards in Slovenia, Driver’s licenses for Liechtenstein, Student cards for Poland, Cards for integrated public passenger transport in Slovenia, Production management system.

2023. g.

Digital travel credential – pilot project (DTC), Digital student ID card, Implementation of second-generation driver’s license, Implementation of tachograph cards (GEN2v2), European student card, Computer system for national exams and exam implementation, Diplomas and supplementary higher education documents, Central information system in maritime sector, PIN by SMS service.

2024. g.

Project for improving the system for exercising rights of persons with disabilities in the mobility sector (MOSI), Establishment of new trusted services (EU), AKD eID applet – next generation, Upgrade of the digital OI system (EU), Development of ePassport Gen4, Documents in digital form stored in eWallet, Upgrade of the TPD system for ordering security labels for tobacco products, Improvement of cryptographic systems and processes for services subject to PCI certification, Establishment of management tools – CISA system, Participation in pilot projects of European Commission working groups, Tachograph cards GEN2V2 project, EU DTC 2 – Certilia HT R&D, FINTECH – increasing economic efficiency, Tier III certificate for the AKD data center in Sveta Nedjelja, Successful evaluation of AKD eID Card v2.0 SSCD product according to Common Criteria (CC) EAL4+ standard.

2025. g.

AKD Affinis – reporting and management system for passenger and freight transport in road traffic, System for issuing and managing taxi driver cards, Successfully completed audit for Tier Certification of Constructed Facility (TCCF) according to Uptime Institute standards.

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