International standards

The Integrated Management System enables us to meet legal obligations and provides evidence that AKD’s operations are aligned with management practices recognized as best practice through international standards. This is confirmed by the numerous certificates we have obtained, which contribute to the visibility of our continuous efforts to improve the quality and security of our products and services.

ISO 9001 Quality Management System was introduced back in 2008. It is based on the principles of customer focus, continuous improvement of business processes, and the development of partnership relationships, thus ensuring consistently high-quality products and services. The effective application of advanced technology, our century-long experience in the graphic arts industry, and compliance with the PSO ISO 12647 standard provide customers with the highest level of print quality recognized by today’s graphic arts industry.

The Intergraf ISO 14298 Print Security Management System complements laws and regulations related to the production of identification documents and other security printed matter, thus providing assurance that highly complex security requirements for production are applied, all for the purpose of protecting the interests of customers, users, and the wider public. By implementing PCI CPP standards for the production of banking cards, we have further reduced, eliminated, and prevented actions that could compromise our print security management system.

We consistently ensure that our products incorporate credible materials and components originating from well-managed forests, controlled sources, and recycled materials, with FSC Chain of Custody certification. Care for environmental quality and a responsible approach to energy resources are also permanent commitments of our ISO 14001 Environmental Management System and ISO 50001 Energy Management System.

The ISO/IEC 27001 Information Security Management System is fully dedicated to customers and end users of our IT services, the protection of their data, and the preservation of the confidentiality, integrity, and availability of all information resources, regardless of the threats to which they are exposed. By upgrading controls within the ISO/IEC 20000 Service Management System, we have ensured that our IT services are effective and resilient, while meeting agreed requirements and delivering value to customers, users, and the organization.

By adhering to the fundamental principles of social responsibility in accordance with the SA 8000 standard, we place employees at the center of our attention, along with their labor and other universal human rights, health and safety, organizational fairness, employee motivation, and legal protection in accordance with international conventions and declarations ratified by the Republic of Croatia. The ISO 37301 Compliance Management System and ISO 37001 Anti-Bribery Management System raise serious issues regarding compliance with legal and regulatory requirements and adherence to social, moral, and economic principles. By promoting ethical, responsible, and lawful business practices, we strive to strengthen trust in institutions and support fair market functioning.

AKD’s products and services are continuously subjected to testing by accredited bodies and laboratories in order to demonstrate their safety, quality, and compliance with regulations and international standards. The result of this approach creates a positive difference between what our customers pay and what they receive through our products and services.

We believe that AKD’s success and sustainable development result from the organization’s ability to recognize the challenges of modern society and, through long-term planning, achieve its goals while paying equal attention to the needs and expectations of all stakeholders: employees, users, customers, suppliers, owners, partners, and the wider community.

AKD makes all management decisions in accordance with the principle of good governance, based on the consideration of real and measurable facts and arguments, timely information, the involvement of all relevant stakeholders, and regular analysis of the impacts of its decisions. The vision of AKD’s Integrated Management System is to achieve business excellence through continuous improvement of operations and organizational culture. In pursuing this vision, we are driven by the following objectives: 

1. Ensure top-quality printed products through the use of raw materials of controlled origin;
2. Effectively manage risks and guarantee the security of products and services without compromise;
3. Efficiently manage IT services, increase recovery capability, and strengthen the resilience of the information system;
4. Care for the environment, prevent pollution, and contribute to the concept of sustainable development;
5. Improve energy performance and manage energy resources rationally;
6. Improve working conditions and employee safety, and develop ethical and socially responsible business practices;
7. Protect privacy and preserve the confidentiality of our customers’ and users’ data;
8. Systematically build trust and enhance compliance of operations with legal regulations and standards.

We believe that by continuously improving our management systems, we contribute to the achievement of AKD’s and the Republic of Croatia’s strategic goals and help bring about positive change for the benefit of the wider community.

Zagreb, 15 September 2025

Jure Sertić
Chief Executive Officer